Returns Policy

We want you to love your purchase from The Australia Shop Online — but if something’s not quite right, we’re here to help.

30-Day Return Guarantee

You have 30 days from the date of delivery to return your item for a refund or exchange, provided it meets the conditions below.

Eligibility for Return:

 

• Item must be unused, in original condition, and with all original packaging.

• Proof of purchase (order number or receipt) is required.

• For hygiene reasons, certain items may be excluded from return unless faulty.

 

How to Return an Item:

 

1. Contact us at [your email] with your order number and reason for return.

2. We’ll provide return instructions and the return address.

3. Once your item is received and inspected, we’ll issue your refund or exchange.

 

Important Notes:

 

• Return shipping costs are the responsibility of the customer (unless the item is faulty or incorrect).

• Refunds are issued to your original payment method.

 

We’re committed to making your shopping experience worry-free. If you have any questions, don’t hesitate to contact our team.